Agency

An Agency is an entity with a valid public safety purpose under a single discrete recognized administration.

In 9-1-1 and public safety operations, an Agency is a governmental entity, or a non-governmental entity under the direction of a governmental entity, responsible for all or some part of 9-1-1 system provisioning, call processing, and field response.

In NG9-1-1, a governmental Agency is recognized through validating an enabling statute, ordinance, municipal incorporation, joint powers agreement or similar. A private entity is recognized through validating articles of incorporation, business registration or similar. A validated Agency will have a unique Agency Identifier and will be issued an Agency Certificate. The Agency Certificate can validate Agents that are members of that Agency.

The Agency provisioned in the NG9-1-1 environment that holds an Agency Certificate may not necessarily be the same Agency recognized in 9-1-1 and public safety operations, depending on how the NG9-1-1 system is designed and configured.

NENA-STA-010, NENA i3 Standard for Next Generation 9-1-1


 * NG9-1-1 Interoperability Oversight Commission (NIOC) Public Safety Answering Point (PSAP) Credentialing Agency (PCA) Certificate Policy
 * NIOC PSAP Credentialing Agency (PCA) Certificate Validation Guidelines