Agent

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 * In NG9‑1‑1, an Agent is an authorized person - employee, contractor or volunteer, who has one or more roles, in an Agency. An Agent can also be an automaton in some circumstances (e.g. an IMR answering a call).

Relevant NENA Documents
NENA-STA-010, Detailed Functional and Interface Standards for the NENA i3 Solution
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