Agent

In NG9‑1‑1, 9-1-1 operations, and public safety response, an Agent is an authorized person — employee, contractor, or volunteer — who has one or more authorized functions in, or as directed by, an Agency.

In NG9-1-1, an Agent is validated by its parent Agency. The fact that the Agent’s Certificate Signing Request is signed by the parent Agency’s Agency Certificate constitutes validation of that Agent. A validated Agent will have a unique Agent Identifier and will be issued an Agent Certificate. An Agent in NG9-1-1 can also be an automaton in some circumstances (e.g., an IMR answering a call). The Agent Certificate will enumerate the Role(s) of the Agent.

Relevant NENA Documents
Note: To find and download the document, copy the document number (like STA-010) from below and search the NENA Standards and Documents page.

---

NENA-STA-010, NENA i3 Standard for Next Generation 9-1-1

External References

---

• NG9-1-1 Interoperability Oversight Commission (NIOC) Public Safety Answering Point (PSAP) Credentialing Agency (PCA) Certificate Policy
• NIOC PSAP Credentialing Agency (PCA) Certificate Validation Guidelines