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A'''''Call''''' is a generic term usedreferring to include any typerequest offor Requestpublic Forsafety Emergencyassistance, Assistanceregardless (RFEA);of andthe ismedia not limitedused to voicemake that request. This term may includeappear a session established byin signalingconjunction with two way real-timespecific media, andsuch involvesas a“voice humanCall,” making“video aCall,” request“text for help. We sometimes use "voice call"Call, "video call"” or "text“data-only call"Call” when the specific media is of primary importance. The term "non“non-human-initiatedinteractive call"Call” refers to aan one-timeemergency notificationCall orthat seriesis ofinitiated dataautomatically, exchangescarries establisheddata, bydoes signalingnot withestablish ata mosttwo-way oneinteractive waymedia mediasession, and typically does not involve a human at the "calling"“initiating” end.<ref The term name="call:0" can also be used to refer to either a "Voice Call", "Video Call", "Text Call" or "Data>'''NENA-STA-only call"019''', since they are handled the same way through most ofNENA NG9-1-1. Call Processing Metrics Standard</ref>
 
{| class="wikitable sortable"
|+ Types of Calls
|-
! Call Type !! Definition
|-
|'''''Abandoned Call'''''
|An emergency Call in which the caller disconnects before the Call can be answered by the [[PSAP (Public Safety Answering Point)]].<ref name=":0" />
|-
|'''''Answered Call'''''
|A Call (excluding non-human-initiated Calls) that has been answered by an Agent and two-way communication has been established, irrespective of whether the Call was auto-answered for the Agent or if an auto-greeting message was played. For a non-human-initiated Call, that Call may be accepted by an automaton.<ref name=":0" />
|-
|'''''Attempted Call'''''
|A Call presented to an FE (such as a Call Handling Functional Element) regardless of whether successful completion status was achieved.<ref name=":0" />
|-
|'''''Diverted Call'''''
|A Call that was rerouted due to the nominal destination’s unavailability or inability to accept. Calls may be diverted for conditions that are scheduled (e.g., maintenance, hours the PSAP is not staffed), or for events that cannot be scheduled (e.g., equipment failure, network failure, disasters).<ref name=":0" />
'''Related Terms:'''
 
'''''Call Diversion'''''
 
The process that results in a diverted call.
|-
|'''''Misrouted Call'''''||A Call routed to a PSAP that should not have received it due to a provisioning error (for example in the ECRF, in the PRF, or the LIS) or other misconfigurations.<ref name=":0" /> <ref>'''NENA-STA-020''', NENA Standard for 9-1-1 Call Processing</ref>
|-
|'''''Nomadic VoIP Call'''''||A Call generated by a VoIP user other than their originally provisioned fixed location using the terminal equipment from that location (i.e., VoIP handset, laptop, VoIP terminal, PC).<ref>'''NENA 03-507''', ESQK Guidelines for VoIP to E9-1-1 Connectivity</ref>
|-
|'''''Prematurely Disconnected Call'''''||An Answered Call that terminated before the parties have finished their conversation.<ref name=":0" />
|}
 
 
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[[Category:Glossary]]
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