Diverted Call is a Call that was rerouted due to the nominal destination’s unavailability or inability to accept. Calls may be diverted for conditions that are scheduled (e.g., maintenance, hours the PSAP is not staffed, etc.), or for events that cannot be scheduled (e.g., equipment or network failure, disasters, etc.)
The process that results in a diverted call.
Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.
NENA-STA-019, NENA NG9-1-1 Call Processing Metrics Standard