Fixed Transfer

From NENA Knowledge Base

Fixed Transfer is a service that allows an established 9-1-1 call to be transferred by the PSAP attendant to another PSAP destination (e.g., fire department A). By the operation of a transfer key or a speed dial code, fixed transfer uses the Speed Calling feature of the E9-1-1 tandem office. E9-1-1 calls can also be transferred to non-PSAP locations (e.g., Poison Control Centers). Fixed transfer provides for call transfer to any limited number of destinations. The PSAP attendant determines the desired destination and operates the particular key associated with that destination.

Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.

NENA-STA-027, NENA E9-1-1 PSAP Equipment Standards