Misrouted Call

From NENA Knowledge Base

Misrouted Call is a Call routed to a PSAP that should not have received it due to a provisioning error (for example in the ECRF, in the PRF, or the LIS) or other misconfigurations.

Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.


  • NENA-STA-019, NENA NG9-1-1 Call Processing Metrics Standard
  • NENA-STA-020, NENA Standard for 9-1-1 Call Processing