NENA NG9-1-1 Go-To Handbook: Difference between revisions

The purpose and scope of this document is to provide guidance to help [[9-1-1 Authority|9-1-1 Authorities]] create a smooth, timely and efficient project management approach and transition plan to accomplish implementation of [[NG9-1-1 (Next Generation 9-1-1) Services|NG9-1-1]]. A considerable trove of written material and standards exists about the topic of NG9-1-1 within NENA, [[APCO (Association of Public Safety Communications Officials)|APCO]], and other standards and industry organizations. An oft stated question is, “where does one start to gain a more complete understanding of all the materials?” This reference document can assist in answering this question. To navigate amongst the many NG9‑1‑1 reference materials, which are dispersed in various online web site locations, can be a daunting task for a new reader to the subject of NG9-1-1, and sometimes even so for a seasoned industry professional. Various topic areas relevant to NG9‑1‑1 are listed in this document to orient a [[9-1-1 Authority]] person in search of context specific information. The topic area contains a very brief description and a list of references is given. The references contain a pointer to the most relevant portions of the referenced document for a reader to focus on to gather an understanding of that topic area. The reference pointers are just a beginning shortcut for a reader to focus on, as only a complete reading of the materials referenced can fully provide the background information a reader should understand to make an orderly and progressive transition to NG9-1-1.

Consistent with the NENA IPR Policy, available at [http://www.nena.org/ipr www.nena.org/ipr], NENA invites any interested party to bring to its attention any copyrights, patents or patent applications, or other proprietary rights that may cover technology that may be requiredreferenced to implementin this standarddocument.

[https://www.nena.org/page/911CallAnswerStnd Call Answering Standard/Model Recommendation (ANS NENA-STA-020)]<ref>[https://www.nena.org/?page=911CallAnswerStnd Call Answering Standard/Model Recommendation]. This document serves as a model standard operating procedure for the call taking function within Public Safety Answering Points (PSAPs) and provides uniformity and consistency in the handling of 9-1-1, other emergency calls and administrative non-emergency calls.</ref>: Section 2.

[https://www.fcc.gov/general/national-broadband-plan FCC’s National Broadband Plan]<ref>[https://www.fcc.gov/general/national-broadband-plan FCC’s National Broadband Plan.] Contains the results of state infrastructure availability. The portion of this document that pertains to NG9-1-1 is specific to the section on Public Safety and homeland security. That section has mention of, but does not contain larges amount of quality data. In addition, it talks about broadband in general and backhaul. Broadband is the backbone of an ESInet, so in that instance there is some value as well.</ref>: Chapter 16.

[https://www.nena.org/page/Guide_to_ADA NENA Standard Managers Guide to Title II: Direct Access (NENA-STA-035)]<ref name=":1">[https://www.nena.org/page/Guide_to_ADA NENA Standard Managers Guide to American with Disabilities (ADA) Title II: Direct Access (NENA-STA-035)]: NG9-1-1 is an important step forward to allow for individuals who are deaf, deafblind, hard of hearing as well as individuals who have speech disabilities have direct access to 9‑1‑1 emergency services using various communication modalities. Many individuals with disabilities are using Internet and wireless text devices as their primary modes of telecommunications. At the same time, PSAPs are considering and planning to shift from analog telecommunications technology to new Internet-Protocol (IP) enabled NG 9-1-1 services that will provide voice and data (such as text, pictures, and video) capabilities. The FCC initiated rule making effort developed revisions to the Department's regulation to ensure direct access to NG 9-1-1 services for individuals with disabilities. On February 22, 2012, Congress enacted the NG9-1-1 Advancement Act of 2012 as part of the Middle-Class Tax Relief and Job Creation Act of 2012.</ref> : Section 2.

[https://resourcecenter.911.gov/911guidelines/ Draft Report for National 9-1-1 ResourceAssessment CenterGuidelines]<ref>[https://resourcecenter.911.gov/911guidelines/ Draft Report for National 9-1-1 Assessment Guidelines]. The National 911 Program developed consensus guidelines that can be used to assess statewide 9-1-1 systems in preparation for NG9-1-1. The consensus guidelines serve as an objective benchmark for the assessment of the status of a statewide 9-1-1 system and is a useful tool to evaluate where a state’s system currently stands, provide a path for enhancement, and provide an objective evaluation that may help states leverage their respective resources. States are not required to adopt the guidelines; any established assessment process will be conducted on a voluntary basis.</ref>: Final Draft Guidelines Section 6 and Appendix B.

*Post-Implementation Evaluation Tool - Upon completion of a procurement or NG9-1-1 implementation, we urge stakeholders to review their efforts, identify lessons learned, and share that valuable information with others across the 9-1-1 community.</ref>: Section 2.3 Policy and Governance.

[https://www.nena.org/page/InterAgencyAgreemnts NENA Inter-Agency Agreements Model Recommendations - (NENA-INF-012)]<ref>[https://www.nena.org/page/InterAgencyAgreemnts NENA Inter-Agency Agreements Model Recommendations] - NENA-INF-012. This document is provided as a Model Recommendation for the development of Mutual Aid Agreements and Memorandums of Understanding (MOUs) between Public Safety Answering Points and affiliated or support organizations. The documents discussed and attached should be modified to meet the unique requirements of individual States and Municipalities. The purpose of the NENA Inter-Agency Agreements Model Recommendations is to provide rationale and guidance for the development, promulgation and implementation of agreements between public safety communications and affiliated agencies to share information as needed to provide the highest level of service to the citizens.</ref> : Entire document.

Establish a library function to memorialize the project. Pertinent documents and communications should be assembled in a formal manner to allow audit and remedial processes. Ensure that all terms used in Projectproject related documents are very clear to all users of the documents, even those who may have a less active role, especially those in control of providing the necessary funding. Utilize document management tools wherever possible including standardized file name structures and metadata tagging.

[https://www.nena.org/page/NG911_PSAP_REQ NENA/APCO Next Generation 9-1-1 Public Safety Answering Point Requirements (NENA/APCO-REQ-001)]<ref>[https://www.nena.org/?NG911_PSAP_REQ NENA/APCO Next Generation 9-1-1 Public Safety Answering Point Requirements (NENA/APCO-REQ-001)]. This technical document introduces requirements for a NG9-1-1 Public Safety Answering Point (PSAP) that can receive IP-based signaling and media for delivery of emergency calls conformant to the latest version of the NENA i3 Architecture document.</ref>: Annotate the project library documentation to note which specific requirements from (NENA/APCO-REQ-001) are considered mandatory for the scope of the specific NG9-1-1 project identified.

[https://rosap.ntl.bts.gov/view/dot/4014 The USDoT Next Generation 9-1-1 (NG9-1-1) System Initiative Transition Plan]<ref name=":3" />: Entire document.

[https://rosap.ntl.bts.gov/view/dot/4010 The USDoT Next Generation 9-1-1 (NG9-1-1) System Initiative Procurement Tool Kit]<ref name=":2" />: Section 2.4 Funding.

[https://rosap.ntl.bts.gov/view/dot/4014 The USDoT Next Generation 9-1-1 (NG9-1-1) System Initiative Transition Plan]<ref name=":3" />: Strategic Options for NG9‑1‑1 Funding Section.

[https://c.ymcdn.com/sites/www.nena.org/resource/collection/22dbdb9d-fbd7-445e-a760-1c39a222ed34/NASNA_Model_State_9-1-1_Plan.pdf?hhSearchTerms=%225+and+NASNA+and+Model+and+State+and+Plan%22 NASNA Model State 9-1-1 Plan]<ref name=":4" />: Section 3.4 Economics.

[https://cdn.ymaws.com/www.nena.org/resource/resmgr/ngpp/ng911_transition_policy_impl.pdf Next Generation 9-1-1 Transition Policy Implementation Handbook]<ref name=":5">[http://www.nena.org/resource/resmgr/ngpp/ng911_transition_policy_hand.pdf Next Generation 9-1-1 Transition Policy Implementation Handbook (March 2010)] This document is dated; perhaps outdated. It references June 2011 Overview of Colorado 911</ref>: NG9-1-1 Transition Policy Issue Number: Two.

[http://www.nena.org/?NGPP_911FundingRpt Next Generation 911 Cost Study]<ref name=":14" />: Sections 2, 3, 4 and 5.

[http://www.nena.org/resource/resmgr/ng9-1-1_project/2011_9-1-1_tutorial_v4.1.pptx NENA NG9-1-1 Tutorial]<ref name=":0" />: Slide 23.

[https://www.nena.org/page/NG911_Policy_Rules Overview of Policy Rules for Call Routing and Handling in NG9-1-1 (NENA-INF-011) (Under update- originally NENA 71-502)]<ref>[https://www.nena.org/?page=NG911_Policy_Rules Overview of Policy Rules for Call Routing and Handling in NG9-1-1 (NENA-INF-011) (Under update- originally NENA 71-502)] This document is an overview of what policy rules are, how policy is defined, and the ways that they may be used. Policy rules influence the delivery of calls to a PSAP and, how these calls are handled based on call taker skill sets and other criteria. Policy rules are defined and implemented by the governing 9-1-1 Authority.</ref>: Section 3.

[https://rosap.ntl.bts.gov/view/dot/4013 USDoT Next Generation 9-1-1 (NG9-1-1) System Initiative: Final System Design Document] <ref name=":8">[https://rosap.ntl.bts.gov/view/dot/4013 USDoT Next Generation 9-1-1 (NG9-1-1) System Initiative: Final System Design Document]. The NG9-1-1 Final System Design document is the culmination of the technical work of the NG9-1-1 Initiative. Starting with the NG9-1-1 Concept of Operations (CONOPS), the project team leveraged past work done in the public safety and standards communities. After the CONOPS, the project developed both high-level and detailed requirements, an architecture analysis report, and the initial system design. These project artifacts served as the basis for the Proof of Concept (POC) Deployment Plan</ref>: Entire document.

This Information Document is intended to provide NENA’s recommendations for transitioning to NG9-1-1. In doing so, this document reflects the definition of NG9-1-111 developed by NENA through a separate work effort, and is summarized as follows: NG9-1-1 is a system comprised of hardware, software, data and operational policies and procedures briefly described below, to process emergency voice and non-voice (multi-media) calls, acquire and integrate additional data useful to call routing and handling, deliver the calls/messages and data to the appropriate PSAPs and other appropriate emergency entities, and support data and communications needs for coordinated incident response and management.</ref>: Section 7.

[https://www.nena.org/page/i3_Stage3 DetailedNENA Functional and Interfacei3 SpecificationStandard for theNext NENAGeneration i3 Solution – Stage 39-1-1 (NENA-STA-010)]<ref name=":7">[https://www.nena.org/default.asp?page=i3_Stage3 DetailedNENA Functionali3 and Interface SpecificationStandard for theNext NENAGeneration i3 Solution – Stage 39-1-1 (NENA-STA-010)]<br />This is a NENA standards document that describes requirements for end-state NG9-1-1 architecture. The document describes standards for the Emergency Services IP network (ESInet), i3 Public Safety Answer Points (PSAPs), legacy gateway systems, and functional elements that make up the NENA i3 architecture for Next Generation 9-1-1.</ref>: Section 5.

[http://c.ymcdn.com/sites/www.nena.org/resource/collection/9958052b-4063-4ae1-a1d6-e00d3f4f15e9/nenagiswhitepaper-final.pdf?hhSearchTerms=gis NENA White Paper - A PSAP Managers’ Guide to Geographic Information Technology]<ref>[http://c.ymcdn.com/sites/www.nena.org/resource/collection/9958052b-4063-4ae1-a1d6-e00d3f4f15e9/nenagiswhitepaper-final.pdf?hhSearchTerms=gis NENA White Paper - A PSAP Managers’ Guide to Geographic Information Technology] . The paper includes information on how to best deal with wireless information coming into PSAPs. The focus of the paper is how to best utilize GIS in dealing with wireless calls in a PSAP.</ref>: Entire document.

[https://www.nena.org/?page=NG911_AdditionalData NG9-1-1 Additional Data (NENA-STA-012) (originally NENA 71-001)]<ref>[https://www.nena.org/?page=NG911_AdditionalData NG9-1-1 Additional Data (NENA-STA-012) (originally NENA 71-001)]. This document is dated 9-17-09 and has a note that Update in Progress. With the implementation of NG9-1-1 there will be many forms of additional data available to emergency responders. This document covers the use of additional data associated with a call, a location, a caller and a PSAP. Together with the SIP Invite and PIDF-LO, additional data associated with a call has the ability to look at other data sources; i.e., Vehicle Emergency Data Set (VEDS) to assist in determining the appropriate call routing and handling.</ref>: Entire document.

This document is meant to provide PSAP management, vendors, and other interested parties necessary guidelines for synchronizing GIS data with existing 9-1-1 databases. The synchronization process of the GIS data is most reliably accomplished by qualified, trained individuals or vendors that have received formal GIS training and instruction.</ref>: Entire document.

[http://www.nena.org/?page=GISdatatoECRF_LVF NENA Provisioning and Maintenance of GIS Data to ECRF/LVF (NENA-STA-005)]<ref>[http://www.nena.org/?page=GISdatatoECRF_LVF NENA Provisioning and Maintenance of GIS Data to ECRF/LVF (NENA-STA-005)]<br />This document defines operational processes and procedures necessary to support the i3 Emergency Call Routing Function (ECRF) and Location Validation Function (LVF). Additionally, this document identifies ECRF/LVF performance and implementation considerations for 9-1-1 Authorities’ consideration.</ref>: Entire document.

[https://www.nena.org/page/NG911CLDXF NENA NG9-1-1 Civic Location Data Exchange Format Standard (NENA-STA-004)]<ref>[http://www.nena.org/?page=NG911CLDXF NENA NG9-1-1 Civic Location Data Exchange Format Standard (NENA-STA-004)] . The CLDXF standard document describes the exchange of United States civic location address information for 9-1-1 calls, both within the US and internationally, including its outlying territories and possessions and defines the detailed data elements needed for address data exchange.</ref>: Section 3.

[https://www.nena.org/page/NG911GISDataModel NENA Standard for NG9-1-1 GIS Data Model (NENA-STA-006)]<ref>[http://www.nena.org/?page=NG911GISDataModel NENA Standard for NG9-1-1 GIS Data Model (NENA-STA-006)] This document defines the Geographic Information Systems (GIS) Data Model, which supports the NENA Next Generation 9-1-1 (NG9-1-1) Core Services (NGCS) of location validation and routing, both geospatial call routing or to the appropriate agency for dispatch. This model also defines several GIS data layers used in local Public Safety Answering Point (PSAP) and response agency mapping applications for handling and responding to 9-1-1 calls.</ref>: Section 3.

[https://www.nena.org/page/NG911_Security NENA Security for Next-Generation 9-1-1 Standard (NG-SEC) (NENA 75-001)]<ref name=":10">[https://www.nena.org/?page=NG911_Security NENA Security for Next-Generation 9-1-1 Standard (NG-SEC) (NENA 75-001)]. The purpose of this document is to establish the minimal guidelines and requirements for the protection of the NG9-1-1 assets or elements within a changing business environment. It identifies basic requirements, standards, procedures, or practices to provide the minimum levels of security applicable to NG9-1-1 entities. This document will impact the operations of 9-1-1 systems and PSAPs as standardized security practices are implemented where they have not been in place before. NG9-1-1 entities will be required to understand, implement and maintain new security solutions, mechanisms and processes.</ref>: Entire Document.

[https://www.apcointl.org/download/minimum-training-standards-for-public-safety-telecommunicators-3/?wpdmdl=6288 Minimum Training Standards for Public Safety Telecommunicators (APCO ANS 3.103.2.2015 )]<ref name=":11">[https://www.apcointl.org/download/minimum-training-standards-for-public-safety-telecommunicators-3/?wpdmdl=6288 Minimum Training Standards for Public Safety Telecommunicators (APCO ANS 3.103.2.2015 )]. This document provides nationally recognized, universally accepted, minimum topics that can be used to train aspiring and current 9-1-1 telecommunicators (call-takers and dispatchers) and which provide the foundation for their ongoing professional development.</ref>: Sections 4, 6, and 7.

[https://www.nena.org/page/NG_CallProcMetrics NENA NG9-1-1 Processing Metrics Standard]<ref>[https://www.nena.org/page/NG_CallProcMetrics NENA NG9-1-1 Processing Metrics Standard]. The intent of this document is to define normalized NG9-1-1 call processing metrics for computing useful statistics so that independent implementations can derive the same comparable measurements.</ref>: Section 2.

[https://www.nena.org/page/NGSecurityChecklist Next Generation 9-1-1 Security (NG-SEC) Audit Checklist]<ref>[https://www.nena.org/page/NGSecurityChecklist Next Generation 9-1-1 Security (NG-SEC) Audit Checklist]. This document provides a summary of the requirements and recommendations detailed in the NGSEC standard and provide the educated user a method to document a NG-SEC Audit.</ref>: Section 3.

[https://www.nena.org/?page=NG911_TransitionPlng NG9-1-1 Transition Planning Considerations – (NENA-INF-008)]<ref name=":6" />: Sections 9.3.1, 9.5.1.1, 9.5.1.2, and 9.5.2.

[https://www.nena.org/?page=NG911_Security NENA Security for Next-Generation 9-1-1 Standard (NG-SEC) (NENA 75-001)]<ref name=":10" />: Sections 6.4 and 9.6 .<span class="underline"> </span>

For socialization and education, once the steps above have matured to a point where they can be expressed in common language, use your “Communications Plan” to begin the process of describing the project, its current state and estimated timelines to your stakeholders. Keep in mind an important part of this process is answering the question of “what’s in it for me” from the perspective of all stakeholders.

[https://rosap.ntl.bts.gov/view/dot/4010 The USDoT Next Generation 9-1-1 (NG9-1-1) System Initiative Procurement Tool Kit]<ref name=":2" />: Section 2.10 Stakeholder Education and Awareness.

[https://rosap.ntl.bts.gov/view/dot/4014 The USDoT Next Generation 9-1-1 (NG9-1-1) System Initiative Transition Plan]<ref name=":3" />: Strategic Options for NG9-1-1 Transition Education and Awareness section.

[https://cdn.ymaws.com/www.nena.org/resource/resmgr/Standards/20130924_Best_Practice_for_D.pdf NENA Recommended NG9-1-1 Public Education Plan for Elected Officials and Decision Maker]<ref>[https://cdn.ymaws.com/www.nena.org/resource/resmgr/Standards/20130924_Best_Practice_for_D.pdf NENA Recommended NG9-1-1 Public Education Plan for Elected Officials and Decision Maker.] The purpose of this document is to assist NENA members in reaching out to local decision makers to educate them on NG9‐1‐1 basics and the need to address funding, legislative and regulatory issues to enable the transition to NG9‐1‐1.</ref>: Entire Document.

[https://cdn.ymaws.com/www.nena.org/resource/resmgr/Standards/20130924_BrochureforNENA-_NG.pdf Sample Brochure for Elected Official Explaining NG9-1-1]<ref>[https://cdn.ymaws.com/www.nena.org/resource/resmgr/Standards/20130924_BrochureforNENA-_NG.pdf Sample Brochure for Elected Official Explaining NG9-1-1]. This brochure is an example of a brochure to communicate with elected officials about the purpose and goals of NG9-1-1</ref>: Entire Document.

Creation of a plan for deploying and testing, even if incomplete must begin prior to the “Acquisition” phase of the project. Reasonably estimate the amount of effort not only for the public agencies including central 9-1-1 Authority groups, but the provider community as well. Assess the interaction and testing that may be required with the [[SSPService Provider|System Service Provider]] (there may be more than one). Use a methodical approach to deployment and expect a thorough test period prior to going live with any installation. This plan, including specific test scripts must be in written form. Initially the test scripts might be high level. But before testing begins, those high-level scripts will need to be detailed and shared with all impacted stakeholders. Everyone involved in testing must understand their role and responsibility.

[https://www.nena.org/?page=VirtualPSAP_Standard Virtual PSAP Management (NENA INF-025)]<ref name=":12" />: Section 8 Training.

[https://www.apcointl.org/download/minimum-training-standards-for-public-safety-telecommunicators-3/?wpdmdl=6288 APCO ANS 3.103.2.2015 Minimum Training Standards for Public Safety Telecommunicators]<ref name=":11" />: Entire Document.

[https://www.nena.org/?page=NG911_Security NENA Security for Next-Generation 9-1-1 Standard (NG-SEC) (NENA 75-001)]<ref name=":10" />: Sections 7.1.5.3; 7.2.8.3.1; 7.4.5; 13.2.1.

[https://www.nena.org/?page=NGOptnsReqs NENA NG9-1-1 System and PSAP Operational Features and Capabilities Requirements (NENA 57-750)]<ref name=":13">[https://www.nena.org/?page=NGOptnsReqs NENA NG9-1-1 System and PSAP Operational Features and Capabilities Requirements (NENA 57-750)]. This document is intended to be a guide for the NENA Technical and Operations Committees, as well as other national and international standards organizations, to use in developing and finalizing standards in preparation for implementation of standards-based NG9-1-1 systems. The IP network, 9-1-1 equipment, software vendors, as well as service providers should use this requirements document as a guide during their product research and development. PSAP administrators may also find this document useful for planning purposes, as they prepare to transition from their current 9-1-1 system to NG9-1-1 systems, and to update internal policy and procedures to leverage the new features, requirements, and capabilities in the NG environment.</ref>: Sections 3.1; 5; 7.

[https://www.nena.org/default.asp?page=i3_Stage3 DetailedNENA Functionali3 and Interface SpecificationStandard for the NENA i3 Solution –Next StageGeneration 39-1-1 (NENA-STA-010)]<ref name=":7" />: Section 10.

[https://rosap.ntl.bts.gov/view/dot/4010 The USDoT Next Generation 9-1-1 (NG9-1-1) System Initiative Procurement Tool Kit]<ref name=":2" />. Section 2 and Section 3.

[http://www.nena.org/resource/resmgr/ngpp/ng911_transition_policy_hand.pdf Next Generation 9-1-1 Transition Policy Implementation Handbook (March 2010)]<ref name=":5" />: NG9-1-1 Transition Policy Issue Number: One; NG9-1-1 Transition Policy Issue Number: Two.

[https://c.ymcdn.com/sites/www.nena.org/resource/collection/22dbdb9d-fbd7-445e-a760-1c39a222ed34/NASNA_Model_State_9-1-1_Plan.pdf?hhSearchTerms=%225+and+NASNA+and+Model+and+State+and+Plan%22 NASNA Model State 9-1-1 Plan]<ref name=":4" />: Appendix A.

[https://www.nena.org/?page=NGOptnsReqs NENA NG9-1-1 System and PSAP Operational Features and Capabilities Requirements NENA 57-750v1]<ref name=":13" />: Sections 3.1; 5; and 7.

[https://www.nena.org/?page=MutualAidStandard NENA Mutual Aid Standard/Model Recommendation - (NENA-STA-009.2-2015 (originally NENA 53-002)]<ref>[https://www.nena.org/?page=MutualAidStandard NENA Mutual Aid Standard/Model Recommendation - (NENA-STA-009 (originally NENA 53-002)]. This document is provided as an Operational Standard/Model Recommendation for the development of Mutual Aid Agreements (MAA) or Memorandums of Understanding (MOU) between Public Safety Communications Agencies. This document is a Model Recommendation and should be modified to meet the unique requirements of individual States and Municipalities. It provides the essential elements of a Mutual Aid Agreement. All elements should be detailed to the extent required for the agencies involved and should be reviewed by legal counsel prior to establishing such an agreement.</ref>: Section 3.12.

[http://www.nena.org/page/NGDataMgmt NENA Next Generation 9-1-1 Data Management Requirements - (NENA-REQ-002)]<ref>[http://www.nena.org/page/NGDataMgmt NENA Next Generation 9-1-1 Data Management Requirements - (NENA-REQ-002)] This document defines discrepancy report and the performance reports associated with processes within the Next Generation 9-1-1 (NG9-1-1) system. The intent of the document is to provide 9-1-1 Authorities, vendors, Communication Service Providers (CSP), and other interested parties with guidelines for communicating issues or status of various elements within the system. The components of the document are Discrepancy Report Requirements and Performance Statistic Report Requirements.</ref>: Section 3.

A comprehensive list of references is found below. The reader should be aware of an annual effort undertaken by the National 911 Program to prepare a document, “[https://content.govdelivery.com/accounts/USDOTNHTSA911/bulletins/198231b The Next Generation 911 (NG911) Standards Identification and Review]”<ref>[https://content.govdelivery.com/accounts/USDOTNHTSA911/bulletins/198231b The Next Generation 911 (NG911) Standards Identification and Review]. This document provides 911 leaders easy access to a robust list of standards that support informed decisions for an effective and efficient transition to NG911. The report includes a &quot;what's new&quot; section that identifies standards added or updated in a year. In addition to identifying hundreds of NG911-related standards, it also provides insights on the different types of standards, information about how they are developed and accredited, and a description of why NG911 standards are necessary. The report also addresses categories where additional standard development is needed, including access and origination networks, call signaling, call routing, call logging, and geographic information systems (GIS) and other call attribute data.</ref> document. The Next Generation 9119-1-1 (NG911NG9-1-1) Standards Identification and Review document is a compilation of existing and planned standards for NG9-1-1 systems distributed by the National 911 Program, a department of the National Highway Traffic Safety Administration of the US Department of Transportation. The mission of the National 911 program is to provide federal leadership and coordination in supporting and promoting optimal 9-1-1 services.

[[Category:Proposed DraftArticle]]