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[https://www.nena.org/page/Guide_to_ADA NENA Standard Managers Guide to Title II: Direct Access (NENA-STA-035)]<ref name=":1">[https://www.nena.org/page/Guide_to_ADA NENA Standard Managers Guide to American with Disabilities (ADA) Title II: Direct Access (NENA-STA-035)]: NG9-1-1 is an important step forward to allow for individuals who are deaf, deafblind, hard of hearing as well as individuals who have speech disabilities have direct access to 9‑1‑1 emergency services using various communication modalities. Many individuals with disabilities are using Internet and wireless text devices as their primary modes of telecommunications. At the same time, PSAPs are considering and planning to shift from analog telecommunications technology to new Internet-Protocol (IP) enabled NG 9-1-1 services that will provide voice and data (such as text, pictures, and video) capabilities. The FCC initiated rule making effort developed revisions to the Department's regulation to ensure direct access to NG 9-1-1 services for individuals with disabilities. On February 22, 2012, Congress enacted the NG9-1-1 Advancement Act of 2012 as part of the Middle-Class Tax Relief and Job Creation Act of 2012.</ref> : Section 2
[https://resourcecenter.911.gov/911guidelines/ Draft Report for National 9-1-1
== Governance ==
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