NENA NG9-1-1 Go-To Handbook: Difference between revisions

[https://www.nena.org/page/Guide_to_ADA NENA Standard Managers Guide to Title II: Direct Access (NENA-STA-035)]<ref name=":1">[https://www.nena.org/page/Guide_to_ADA NENA Standard Managers Guide to American with Disabilities (ADA) Title II: Direct Access (NENA-STA-035)]: NG9-1-1 is an important step forward to allow for individuals who are deaf, deafblind, hard of hearing as well as individuals who have speech disabilities have direct access to 9‑1‑1 emergency services using various communication modalities. Many individuals with disabilities are using Internet and wireless text devices as their primary modes of telecommunications. At the same time, PSAPs are considering and planning to shift from analog telecommunications technology to new Internet-Protocol (IP) enabled NG 9-1-1 services that will provide voice and data (such as text, pictures, and video) capabilities. The FCC initiated rule making effort developed revisions to the Department's regulation to ensure direct access to NG 9-1-1 services for individuals with disabilities. On February 22, 2012, Congress enacted the NG9-1-1 Advancement Act of 2012 as part of the Middle-Class Tax Relief and Job Creation Act of 2012.</ref> : Section 2

[https://www.nena.org/page/InterAgencyAgreemnts NENA Inter-Agency Agreements Model Recommendations - (NENA-INF-012)]<ref>[https://www.nena.org/page/InterAgencyAgreemnts NENA Inter-Agency Agreements Model Recommendations] - NENA-INF-012. This document is provided as a Model Recommendation for the development of Mutual Aid Agreements and Memorandums of Understanding (MOUs) between Public Safety Answering Points and affiliated or support organizations. The documents discussed and attached should be modified to meet the unique requirements of individual States and Municipalities. The purpose of the NENA Inter-Agency Agreements Model Recommendations is to provide rationale and guidance for the development, promulgation and implementation of agreements between public safety communications and affiliated agencies to share information as needed to provide the highest level of service to the citizens.</ref> : Entire document.

Establish a library function to memorialize the project. Pertinent documents and communications should be assembled in a formal manner to allow audit and remedial processes. Ensure that all terms used in Projectproject related documents are very clear to all users of the documents, even those who may have a less active role, especially those in control of providing the necessary funding. Utilize document management tools wherever possible including standardized file name structures and metadata tagging.

This Information Document is intended to provide NENA’s recommendations for transitioning to NG9-1-1. In doing so, this document reflects the definition of NG9-1-111 developed by NENA through a separate work effort, and is summarized as follows: NG9-1-1 is a system comprised of hardware, software, data and operational policies and procedures briefly described below, to process emergency voice and non-voice (multi-media) calls, acquire and integrate additional data useful to call routing and handling, deliver the calls/messages and data to the appropriate PSAPs and other appropriate emergency entities, and support data and communications needs for coordinated incident response and management.</ref>: Section 7

For socialization and education, once the steps above have matured to a point where they can be expressed in common language, use your “Communications Plan” to begin the process of describing the project, its current state and estimated timelines to your stakeholders. Keep in mind an important part of this process is answering the question of “what’s in it for me” from the perspective of all stakeholders.

A comprehensive list of references is found below. The reader should be aware of an annual effort undertaken by the National 911 Program to prepare a document, “[https://content.govdelivery.com/accounts/USDOTNHTSA911/bulletins/198231b The Next Generation 911 (NG911) Standards Identification and Review]”<ref>[https://content.govdelivery.com/accounts/USDOTNHTSA911/bulletins/198231b The Next Generation 911 (NG911) Standards Identification and Review]. This document provides 911 leaders easy access to a robust list of standards that support informed decisions for an effective and efficient transition to NG911. The report includes a &quot;what's new&quot; section that identifies standards added or updated in a year. In addition to identifying hundreds of NG911-related standards, it also provides insights on the different types of standards, information about how they are developed and accredited, and a description of why NG911 standards are necessary. The report also addresses categories where additional standard development is needed, including access and origination networks, call signaling, call routing, call logging, and geographic information systems (GIS) and other call attribute data.</ref> document. The Next Generation 9119-1-1 (NG911NG9-1-1) Standards Identification and Review document is a compilation of existing and planned standards for NG9-1-1 systems distributed by the National 911 Program, a department of the National Highway Traffic Safety Administration of the US Department of Transportation. The mission of the National 911 program is to provide federal leadership and coordination in supporting and promoting optimal 9-1-1 services.