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Line 1: '''''PSAP (Public Safety Answering Point)''''' is a physical or virtual entity where 9‑1‑1 calls are delivered by the 9-1-1 Service Provider. ~~An entity responsible for receiving 9-1-1 calls and processing those calls according to a specific operational policy.~~ {{Related Terms:}} ~~=== Variations: ===~~ ~~'''Primary PSAP:''' A PSAP to which 9-1-1 calls are routed directly from the 9-1-1 Control Office.~~ '''''Primary PSAP''''' '''Secondary PSAP:''' A PSAP to which 9-1-1 calls are transferred from a Primary PSAP.▼ ~~'''Alternate PSAP:'''~~ A PSAP ~~designated~~ to ~~receive~~which 9‑1‑1 calls ~~when~~are ~~the~~routed ~~primary~~directly ~~PSAP~~from isthe ~~unable to~~9‑1‑1 doControl soOffice. '''''Secondary PSAP''''' '''Consolidated PSAP:''' A facility where one or more Public Safety Agencies choose to operate as a single 9-1-1 entity.▼ ▲~~'''Secondary PSAP:'''~~ A PSAP to which ~~9-1-1~~9‑1‑1 calls are transferred from a Primary PSAP. '''Legacy PSAP:''' A PSAP that cannot process calls received via i3-defined call interfaces (IP-based calls) and still requires the use of CAMA or ISDN trunk technology for delivery of 9-1-1 emergency calls.▼ '''''Alternate PSAP''''' '''Serving PSAP:''' The PSAP to which call would normally be routed.▼ A PSAP designated to receive calls when the primary PSAP is unable to do so. ~~<!-- todo: combine PSAP terms -->~~ '''''Consolidated PSAP''''' ▲~~'''Consolidated PSAP:'''~~ A facility where ~~one or more~~multiple Public Safety Agencies choose to operate as a single ~~9-1-1~~9‑1‑1 entity. '''''Legacy PSAP''''' ▲~~'''Legacy PSAP:'''~~ A PSAP that cannot process calls received via i3-defined call interfaces (IP-based calls) and still requires the use of CAMA or ISDN trunk technology for delivery of ~~9-1-1~~9‑1‑1 emergency calls. '''''Serving PSAP''''' ▲~~'''Serving PSAP:'''~~ The PSAP to which a call would normally be routed. '''''NG9-1-1 PSAP''''' This term is used to denote a PSAP capable of processing calls and accessing data services as defined in NENA’s i3 specification, NENA-STA-010, and referred to therein as an “i3 PSAP.” '''''Virtual PSAP''''' An operational model directly enabled through NG9-1-1 features and/or network hosted PSAP equipment in which telecommunicators are geographically dispersed, rather than working from the same physical location. Remote access to the PSAP applications by the dispersed telecommunicators requires the appropriate network connections, security, and work station equipment at the remote location. The virtual work place may be a logical combination of physical PSAPs, or an alternate work environment such as a satellite facility, or any combination of the above. Workers are connected and interoperate via IP connectivity. {{RelevantNENADocs}} '''NENA-STA-010''', NENA i3 Standard for Next Generation 9-1-1 '''NENA-INF-025''', NENA Virtual PSAP Management Information Document [[Category:Glossary]]