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TTY-PASS (TTY Performance Assessment and Scoring System): Difference between revisions
TTY-PASS (TTY Performance Assessment and Scoring System) (view source)
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TTY-PASS was developed in support of the Americans with Disabilities Act (ADA) requiring equal access to TTY users. The ADA states very clearly that every call-taking position within a PSAP must have its own TTY or TTY-compatible equipment. PSAPs must have systems that enable call takers to handle TTY calls as properly, promptly, and reliably as voice calls. Every call-taking position needs its own TTY equipment.
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Further, the ADA requires that TTY equipment must be maintained and tested at least as often as voice telephone equipment, to ensure that the equipment is operating properly.
{{RelevantNENADocs}}
'''APCO/NENA ANS 3.105''', Minimum Training Standard for TTY/TDD Use in the Public Safety Communications Center
[[Category:Glossary]]
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