Working Group Response to Commenter's Rejection

Working Group Response to Comment Submitter's Rejection

If the comment submitter rejects the Working Group’s response by email, rejected responses will need to be reconsidered by the Working Group.

Note: For rejected responses, it is recommended that the comment submitter be invited to the Working Group meeting to further discuss their rejection of the Working Group’s response. This helps to avoid miscommunication and provides an opportunity for the comment submitter and the Working Group to better understand each other’s concerns.

After reconsideration, a Working Group leader will notify the comment submitter of the Working Group's response.

Step 1 of 4. Open the comment and select the green Add a response or change state button.  1 

Step 2 of 4. Update the Respond to Comment text box  2a :

• Enter the Working Group's response to the rejected comment, indicating that the comment was reconsidered by the Working Group.
• If the Working Group still chooses to reject the comment, the CRM should be contacted for guidance on adding an explanation to the comment as to why the comment remains rejected. Enter the explanation and the following paragraph regarding the NENA’s Appeals Process into the Respond to Comment text box:

  The Working Group will note your objection unresolved and will make no further attempts to reach resolution. You have the right to appeal. The NENA Development Group Appeal Policy can be found in Section 3.7, Document Development Procedural Appeals, in the NENA Development Group Operational Procedures, NENA-ADM-001.5b-2022. Written request for an appeal shall be emailed to the NENA Committee Resource Manager (CRM), at [email protected], by <DATE>, which is 30 calendar days from this notice. An appeal must include the name of the document deliverable and specific issues, citing any previous attempt at resolution.

• Change State  2b  to Issue Addressed only if the Working Group accepted the comment. Otherwise leave State  2b  as Submitter Rejected Response.
• Update the Resolution  2c  only if appropriate.

Step 3 of 4. Update the Notification Options  3  so that only Notify the Comment Submitter and Notify the Comment Owner (Resolver/Assignee) are checked. Uncheck all others.

Note: The comment submitter must be notified of all comment responses and updates.

Step 4 of 4. Select the blue Submit button  4  to send the response confirmation to the comment submitter.

Reminder: Prior to the final Approval Ballot, all comments MUST have a State value of "Submitter Rejected Response," "Submitter Accepted Response," or "Submitter Withdrew Comment."

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