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In NG9 -1 -1, an organization that is connected directly or indirectly to the ESInet. Public safety agencies are examples of Agency. An entity such as a company that provides a service in the ESInet can be an Agency. Agencies have identifiers and credentials that allow them access to services and data.
== Relevant NENA Documents ==
[http://www.nena.org/?page=TTY_TrainingStandard APCO/NENA ANS 3.105.1-­‐2015 Minimum Training Standard for TTY/TDD Use in the Public Safety Communications Center]
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