Agency
An Agency is an entity with a valid public safety purpose under a single discrete recognized administration.
In 9-1-1 and public safety operations, an Agency is a governmental entity, or a non-governmental entity under the direction of a governmental entity, responsible for all or some part of 9-1-1 system provisioning, call processing, and field response.
In NG9-1-1, a governmental Agency is recognized through validating an enabling statute, ordinance, municipal incorporation, joint powers agreement, or similar. A private entity is recognized through validating articles of incorporation, business registration, or similar. A validated Agency will have a unique Agency Identifier and will be issued an Agency Certificate. The Agency Certificate can validate Agents that are members of that Agency.
The Agency provisioned in the NG9-1-1 environment that holds an Agency Certificate may not necessarily be the same Agency recognized in 9-1-1 and public safety operations, depending on how the NG9-1-1 system is designed and configured.
Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.
NENA-STA-010, NENA i3 Standard for Next Generation 9-1-1
External References