Call: Difference between revisions

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(Updated in NENAkb to match MGv24 and added bold & italics term to beginning of definition.)
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A'''''Call''''' is a generic term usedreferring to include any typerequest offor Requestpublic Forsafety Emergencyassistance, Assistanceregardless (RFEA);of andthe ismedia not limitedused to voicemake that request. This term may includeappear ain session established by signalingconjunction with two way real-timespecific media, andsuch involvesas a“voice humanCall”, making“video aCall”, request“text for help. We sometimes use "voice call"Call”, "video call" or "text“data-only call"Call” when the specific media is of primary importance. The term "non“non-human-initiatedinteractive call"Call” refers to aan one-timeemergency notificationCall orthat seriesis ofinitiated dataautomatically, exchangescarries establisheddata, bydoes signalingnot withestablish at most onea two-way interactive media session, and typically does not involve a human at the "calling"“initiating” end. The term "call" can also be used to refer to either a "Voice Call", "Video Call", "Text Call" or "Data-only call", since they are handled the same way through most of NG9-1-1.
 
{{RelevantNENADocs}}
 
[https://www.nena.org/page/NG_CallProcMetrics NENA-STA-019, NENA NG9-1-1 Call Processing Metrics Standard]
[[Category:Glossary]]

Revision as of 12:10, 7 September 2021

Call is a generic term referring to any request for public safety assistance, regardless of the media used to make that request. This term may appear in conjunction with specific media, such as “voice Call”, “video Call”, “text Call”, or “data-only Call” when the specific media is of importance. The term “non-interactive Call” refers to an emergency Call that is initiated automatically, carries data, does not establish a two-way interactive media session, and typically does not involve a human at the “initiating” end.

Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.

NENA-STA-019, NENA NG9-1-1 Call Processing Metrics Standard

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