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Call is a generic term referring to any request for public safety assistance, regardless of the media used to make that request. This term may appear in conjunction with specific media, such as “voice Call”, “video Call”, “text Call”, or “data-only Call” when the specific media is of importance. The term “non-interactive Call” refers to an emergency Call that is initiated automatically, carries data, does not establish a two-way interactive media session, and typically does not involve a human at the “initiating” end.

Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.

NENA-STA-019, NENA NG9-1-1 Call Processing Metrics Standard

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-A generic term used to include any type of Request For Emergency Assistance (RFEA); and is not limited to voice. This may include a session established by signaling with two way real-time media and involves a human making a request for help.   We sometimes use "voice call", "video call" or "text call" when specific media is of primary importance.   The term "non-human-initiated call" refers to a one-time notification or series of data exchanges established by signaling with at most one way media, and typically does not involve a human at the "calling" end.   The term "call" can also be used to refer to either a "Voice Call", "Video Call", "Text Call" or "Data-only call", since they are handled the same way through most of NG9-1-1.
+'''''Call'''''  is a generic term referring to any request for public safety assistance, regardless of the media used to make that request. This term may appear in conjunction with specific media, such as “voice Call”, “video Call”, “text Call”, or “data-only Call” when the specific media is of importance. The term “non-interactive Call” refers to an emergency Call that is initiated automatically, carries data, does not establish a two-way interactive media session, and typically does not involve a human at the “initiating” end.
+{{RelevantNENADocs}}
+[https://www.nena.org/page/NG_CallProcMetrics NENA-STA-019, NENA NG9-1-1 Call Processing Metrics Standard]
 [[Category:Glossary]]