Collaboration Functional Element: Difference between revisions

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-A Functional Element that provides for collaborative communications among agents, both within and between agencies.
+'''''Collaboration Functional Element''''' is A Functional Element that provides for collaborative communications among agents, both within and between agencies.
-{{RelevantNENADocs}}[http://www.nena.org/?NG911_PSAP_REQ NENA/APCO Next Generation 9-1-1 PSAP Requirements NENA/APCO-REQ-001]
+'''''IM (Instant Messaging)'''''
+A method of communication generally using text where more than a character at a time is sent between parties nearly instantaneously.
+{{RelevantNENADocs}}
+[https://www.nena.org/page/NG911_PSAP_REQ NENA-REQ-001, NENA Next Generation 9-1-1 Public Safety Answering Point Requirements]
 [[Category:Glossary]]