ECC (Emergency Communications Center): Difference between revisions

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Latest revision as of 13:10, 8 April 2024

ECC (Emergency Communications Center) is a facility designated to receive and process requests for emergency assistance, which may include 9‑1‑1 calls, determine the appropriate emergency response based on available resources, and coordinate the emergency response according to a specific operational policy.

Note: The term "ECC" does not have the same meaning as "PSAP."

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-A facility that is designated to receive requests for emergency assistance, including but not limited to 9-1-1 calls, and staffed to perform one or more of the following functions:
+'''''ECC (Emergency Communications Center)''''' is a facility designated to receive and process requests for emergency assistance, which may include 9‑1‑1 calls, determine the appropriate emergency response based on available resources, and coordinate the emergency response according to a specific operational policy.
-* Determine the location where an emergency response is being requested.
-* Interrogate callers to identify, assess, prioritize, and classify requests for emergency assistance and other gathered information.
-* Determine the appropriate emergency response required.
-* Assess the available emergency response resources that are, or will be, available in the time required.
-* Dispatch appropriate emergency response providers.
-* Transfer or exchange requests for emergency assistance and other gathered information with other emergency communications centers and emergency response providers.
-* Analyze and respond to communications received from emergency response providers and coordinate appropriate actions.
-* Support incident command functions.
+Note: The term "ECC" does not have the same meaning as "[[PSAP (Public Safety Answering Point)|PSAP]]."
 [[Category:Glossary]]