ECC (Emergency Communications Center): Difference between revisions

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(Updated to match proposed new definition.)
(Updated in NENAkb to match MGv24 and added bold & italics term to beginning of definition.)
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A facility that is designated to receive requests for emergency assistance, including but not limited to 9-1-1 calls, and staffed to perform one or more of the following functions:
'''''ECC (Emergency Communications Center)''''' is a facility that is designated to receive requests for emergency assistance, including but not limited to 9‑1‑1 calls, and staffed to perform one or more of the following functions:
*Determine the location where an emergency response is being requested.

*Interrogate callers to identify, assess, prioritize, and classify requests for emergency assistance and other gathered information.
* Determine the location where an emergency response is being requested.
*Determine the appropriate emergency response required.
* Interrogate callers to identify, assess, prioritize, and classify requests for emergency assistance and other gathered information.
* Determine the appropriate emergency response required.
*Assess the available emergency response resources that are, or will be, available in the time required.
* Assess the available emergency response resources that are, or will be, available in the time required.
*Dispatch appropriate emergency response providers.
*Transfer or exchange requests for emergency assistance and other gathered information with other emergency communications centers and emergency response providers.
* Dispatch appropriate emergency response providers.
*Analyze and respond to communications received from emergency response providers and coordinate appropriate actions.
* Transfer or exchange requests for emergency assistance and other gathered information with other emergency communications centers and emergency response providers.
*Support incident command functions.
* Analyze and respond to communications received from emergency response providers and coordinate appropriate actions.
* Support incident command functions.

[[Category:Glossary]]
[[Category:Glossary]]

Revision as of 22:16, 9 September 2021

ECC (Emergency Communications Center) is a facility that is designated to receive requests for emergency assistance, including but not limited to 9‑1‑1 calls, and staffed to perform one or more of the following functions:

  • Determine the location where an emergency response is being requested.
  • Interrogate callers to identify, assess, prioritize, and classify requests for emergency assistance and other gathered information.
  • Determine the appropriate emergency response required.
  • Assess the available emergency response resources that are, or will be, available in the time required.
  • Dispatch appropriate emergency response providers.
  • Transfer or exchange requests for emergency assistance and other gathered information with other emergency communications centers and emergency response providers.
  • Analyze and respond to communications received from emergency response providers and coordinate appropriate actions.
  • Support incident command functions.