ECC (Emergency Communications Center): Difference between revisions

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(Updated in NENAkb to match MGv24 and added bold & italics term to beginning of definition.)
(Definition updated as directed by the DSC per their 5/10/2022 DSC meeting.)
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'''''ECC (Emergency Communications Center)''''' is a facility that is designated to receive and process requests for emergency assistance, includingwhich butmay not limited toinclude 9‑1‑1 calls, anddetermine staffedthe toappropriate performemergency oneresponse orbased moreon ofavailable resources, and coordinate the followingemergency response according to a specific operational functions:policy.
 
*Determine the location where an emergency response is being requested.
Note: The term "ECC" does not have the same meaning as "PSAP."
*Interrogate callers to identify, assess, prioritize, and classify requests for emergency assistance and other gathered information.
*Determine the appropriate emergency response required.
*Assess the available emergency response resources that are, or will be, available in the time required.
*Dispatch appropriate emergency response providers.
*Transfer or exchange requests for emergency assistance and other gathered information with other emergency communications centers and emergency response providers.
*Analyze and respond to communications received from emergency response providers and coordinate appropriate actions.
*Support incident command functions.
[[Category:Glossary]]

Revision as of 00:44, 11 May 2022

ECC (Emergency Communications Center) is a facility designated to receive and process requests for emergency assistance, which may include 9‑1‑1 calls, determine the appropriate emergency response based on available resources, and coordinate the emergency response according to a specific operational policy.

Note: The term "ECC" does not have the same meaning as "PSAP."

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