ECC (Emergency Communications Center)

ECC (Emergency Communications Center) is a facility that is designated to receive requests for emergency assistance, including but not limited to 9‑1‑1 calls, and staffed to perform one or more of the following functions:

• Determine the location where an emergency response is being requested.
• Interrogate callers to identify, assess, prioritize, and classify requests for emergency assistance and other gathered information.
• Determine the appropriate emergency response required.
• Assess the available emergency response resources that are, or will be, available in the time required.
• Dispatch appropriate emergency response providers.
• Transfer or exchange requests for emergency assistance and other gathered information with other emergency communications centers and emergency response providers.
• Analyze and respond to communications received from emergency response providers and coordinate appropriate actions.
• Support incident command functions.