IMR (Interactive Media Response): Difference between revisions
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An IMR system performs similar functions as an [[IVR (Interactive Voice Response)]] system but also handles video and text media. |
An IMR system performs similar functions as an [[IVR (Interactive Voice Response)]] system but also handles video and text media. |
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== Relevant NENA Documents == |
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[http://http://www.nena.org/?page=i3_Stage3] |
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[[Category:Glossary]] |
[[Category:Glossary]] |
Revision as of 13:10, 8 August 2015
A technology that allows a computer to interact with humans where a person can see and/or hear computer-generated voice, video, or text and respond by speaking, typing, making gestures on video, or generating DTMF tones on a keypad.
An IMR system performs similar functions as an IVR (Interactive Voice Response) system but also handles video and text media.