IMR (Interactive Media Response): Difference between revisions
MikeVislocky (talk | contribs) (Updated in NENAkb to match MGv24 and added bold & italics term to beginning of definition.) |
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'''''IMR (Interactive Media Response)''''' is an automated service used to play announcements, record responses, and interact with callers using any or all of audio, video, and text. |
'''''IMR (Interactive Media Response)''''' is an automated service used to play announcements, record responses, and interact with callers using any or all of audio, video, and text.{{Related Terms:}} |
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'''''IVR (Interactive Voice Response)''''' |
'''''IVR (Interactive Voice Response)''''' |
Revision as of 11:05, 13 October 2021
IMR (Interactive Media Response) is an automated service used to play announcements, record responses, and interact with callers using any or all of audio, video, and text.Related Terms:
IVR (Interactive Voice Response)
A technology that allows a computer to interact with humans where a person can hear a computer-generated voice and respond by speaking or generating DTMF tones on a keypad. As an example, a "Ported Number IVR" is a computer system accessible by registered users utilized to identify the Service Provider and 24 X 7 access number for telephone numbers which have been ported or pooled.
Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.
NENA-STA-010, Detailed Functional and Interface Standards for the NENA i3 Solution