NENA NG9-1-1 Go-To Handbook: Difference between revisions

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<li>Context – what’s happened before? What’s the history?</li>

<li>Environmental Scan – what are the key factors that will affect your success? What is the current situation driving the need for change?</li>

<li>Stakeholders – ~~Identify~~ your stakeholders and their expected reactions. How you will manage them?</li>

<li>Stakeholders – identify your stakeholders and their expected reactions. How you will manage them?</li>

<li>Objectives – what do you want to achieve? (should be clear, relevant, measurable)</li>

<li>Strategy – where are you going and why? What are the major activities to move the effort forward?</li>

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=== Sample Communications Plan ===

The general sections of what a typical communications plan might contain are shown below. Inclusion of a specific section shown below will depend on the local environment and the scope of the planned NG9-1-1 effort. The ~~communication~~ plan will likely evolve over time and the contents might vary during the transition effort to NG9-1-1.

The general sections of what a typical communications plan might contain are shown below. Inclusion of a specific section shown below will depend on the local environment and the scope of the planned NG9-1-1 effort. The communications plan will likely evolve over time and the contents might vary during the transition effort to NG9-1-1.

* Purpose

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* Stakeholders and Roles

* Communications Policy and Objectives

* ~~Communication~~ Channels, Targets and Frequency

* Communications Channels, Targets and Frequency

* Communications Plan Activities

* Mid to Long-term Communications Activities

* Communications to Support NG9-1-1 Milestones

* Educational Communications Strategy

* PSAP and GIS Locality Specific Planning.

* PSAP and GIS Locality Specific Planning

=== Example Communication Plan ===