NENA NG9-1-1 Go-To Handbook: Difference between revisions

[https://rosap.ntl.bts.gov/view/dot/4014 The USDoT 911 Initiative Transition Plan Document]<ref name=":3">[https://rosap.ntl.bts.gov/view/dot/4014 The USDoT 911 Initiative Transition Plan Document] – This Procurement Tool Kit seeks to help improve communications among the various individuals, groups, and companies interested in NG9-1-1. The Procurement Tool Kit has four parts, and while mostly independent of one another, each is designed to support an iterative process, building on the previous part. The document offers tools to assist with assessment, planning, procurement, and evaluation of success. Briefly, the document includes the following sections:

[https://c.ymcdn.com/sites/www.nena.org/resource/collection/22dbdb9d-fbd7-445e-a760-1c39a222ed34/NASNA_Model_State_9-1-1_Plan.pdf?hhSearchTerms=%225+and+NASNA+and+Model+and+State+and+Plan%22 NASNA Model State 9-1-1 Plan]<ref name=":4">[https://c.ymcdn.com/sites/www.nena.org/resource/collection/22dbdb9d-fbd7-445e-a760-1c39a222ed34/NASNA_Model_State_9-1-1_Plan.pdf?hhSearchTerms=%225+and+NASNA+and+Model+and+State+and+Plan%22 NASNA Model State Plan] - This document is dated, was produced in 2008. Nevertheless, it still contains good information. This document contains models for state coordination and collaboration; approaches oversight and management of the state’s 9-1-1 network; mechanisms for establishing and monitoring process in implementing the state’s 9-1-1 system; mechanisms for the allocation of state and federal funding, if available, to PSAPs for equipment and operations; and methods by which PSAPs will integrate with other emergency communication, telecommunications and information networks.</ref>:Tools and Techniques section, (Page 72) and Table 3.3 NASNA Model State 9-1-1 Plan Project Communications Plan (Page 76).

[https://rosap.ntl.bts.gov/view/dot/4010 The USDoT 911 Initiative Procurement Tool kit]<ref name=":2" />: Section 2.10 Stakeholder Education and Awareness

[https://rosap.ntl.bts.gov/view/dot/4014 The USDoT 911 Initiative Transition Plan Document]<ref name=":3" />: Strategic Options for NG9-1-1 Transition Education and Awareness section

[https://c.ymcdn.com/sites/www.nena.org/resource/collection/22dbdb9d-fbd7-445e-a760-1c39a222ed34/NASNA_Model_State_9-1-1_Plan.pdf?hhSearchTerms=%225+and+NASNA+and+Model+and+State+and+Plan%22 NASNA Model State Plan]<ref name=":4" />: Entire document.

If there is no central repository for information regarding the equipment and software inventories within the PSAP, one must be assembled. Going beyond just [[Call Handling]] application, this inventory should be as granular as reasonably possible, and may include items such as types of Computer Aided Dispatch ([[CAD (Computer Aided Dispatch)|CAD]]), other public safety applications, mobile data applications, control of radio consoles and related administrative communications, used in the PSAP operational environment. These documents must be kept open for updates on a regular basis. This activity supports overall planning, and includes identifying opportunities to share resources, and assists in ensuring interoperability.

[https://cdn.ymaws.com/www.nena.org/resource/resmgr/standards/NENA-INF-025.2.2-2017_Virtua.pdf Virtual PSAP Management NENA 53-507]<ref name=":12">[https://www.nena.org/?page=VirtualPSAP_Standard Virtual PSAP Management NENA 53-507]. This document is intended as a guide for PSAP staff and policy makers to evaluate and consider the opportunities and challenges presented with the NG9-1-1 systems as they relate to personnel and PSAP management. Specifically, what considerations might be necessary for employing virtual workers for the traditional PSAP environment.</ref>: Section 8 Training and Section 10 Staffing.

[https://rosap.ntl.bts.gov/view/dot/4014 The USDoT 911 Initiative Transition Plan Document]<ref name=":3" />: How NG9-1-1 Could Be Implemented Across the Nation: Implementation Environments and Potential Deployment Approaches.