NG9-1-1 (Next Generation 9-1-1)

NG9‑1‑1 (Next Generation 9‑1‑1) is an IP-based system comprised of hardware, software, data, and operational policies and procedures that:

(A) provides standardized interfaces from emergency call and message services to support emergency communications;

(B) processes all types of emergency calls, including voice, data, and multimedia information;

(C) acquires and integrates additional emergency call data useful to call routing and handling;

(D) delivers the emergency calls, messages, and data to the appropriate public safety answering point and other appropriate emergency entities;

(E) supports data or video communications needs for coordinated incident response and management; and

(F) provides broadband service to public safety answering points or other first responder entities.

Agreed to by NENA, NASNA, iCERT, and the National 9-1-1 Office representatives on 01/12/2018, see:

47 USC 942: Coordination of 9-1-1, E9-1-1, and Next Generation 9-1-1 implementation

Also known as:

Next Generation 9-1-1 Services

Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.

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• NENA-STA-010, NENA i3 Standard for Next Generation 9-1-1
• NENA-INF-006, NENA NG9-1-1 Go-To Handbook
• NENA-REF-005, NENA NG9-1-1 Guide for 9-1-1 Authorities