PSAP (Public Safety Answering Point)
PSAP (Public Safety Answering Point) is an entity responsible for receiving 9‑1‑1 calls and processing those calls according to a specific operational policy.
Related Terms:
Primary PSAP
A PSAP to which 9‑1‑1 calls are routed directly from the 9‑1‑1 Control Office.
Secondary PSAP
A PSAP to which 9‑1‑1 calls are transferred from a Primary PSAP.
Alternate PSAP
A PSAP designated to receive calls when the primary PSAP is unable to do so.
Consolidated PSAP
A facility where multiple Public Safety Agencies choose to operate as a single 9‑1‑1 entity.
Legacy PSAP
A PSAP that cannot process calls received via i3-defined call interfaces (IP-based calls) and still requires the use of CAMA or ISDN trunk technology for delivery of 9‑1‑1 emergency calls.
Serving PSAP
The PSAP to which a call would normally be routed.
NG9-1-1 PSAP
This term is used to denote a PSAP capable of processing calls and accessing data services as defined in NENA’s i3 specification, NENA NENA-STA-010, and referred to therein as an “i3 PSAP”.
Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.