Agent: Difference between revisions
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[[Category:Glossary]] |
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In NG9-1-1, an Agent is an authorized person - employee, contractor or volunteer, who has one or more roles, in an Agency. An Agent can also be an automaton in some circumstances (e.g. an IMR answering a call). |
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In NG9‑1‑1, 9-1-1 operations, and public safety response, an '''''Agent''''' is an authorized person — employee, contractor, or volunteer — who has one or more authorized functions in, or as directed by, an Agency. |
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In NG9-1-1, an Agent is validated by its parent Agency. The fact that the Agent’s Certificate Signing Request is signed by the parent Agency’s Agency Certificate constitutes validation of that Agent. A validated Agent will have a unique Agent Identifier and will be issued an Agent Certificate. An Agent in NG9-1-1 can also be an automaton in some circumstances (e.g., an [[IMR (Interactive Multimedia Response)|IMR]] answering a call). The Agent Certificate will enumerate the Role(s) of the Agent. |
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{{RelevantNENADocs}} |
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'''NENA-STA-010''', NENA i3 Standard for Next Generation 9-1-1 |
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{{External References}} |
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* [https://ng911ioc.org/library NG9-1-1 Interoperability Oversight Commission (NIOC) Public Safety Answering Point (PSAP) Credentialing Agency (PCA) Certificate Policy] |
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* [https://ng911ioc.org/library NIOC PSAP Credentialing Agency (PCA) Certificate Validation Guidelines] |
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[[Category:Glossary]] |
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Latest revision as of 18:26, 9 January 2024
In NG9‑1‑1, 9-1-1 operations, and public safety response, an Agent is an authorized person — employee, contractor, or volunteer — who has one or more authorized functions in, or as directed by, an Agency.
In NG9-1-1, an Agent is validated by its parent Agency. The fact that the Agent’s Certificate Signing Request is signed by the parent Agency’s Agency Certificate constitutes validation of that Agent. A validated Agent will have a unique Agent Identifier and will be issued an Agent Certificate. An Agent in NG9-1-1 can also be an automaton in some circumstances (e.g., an IMR answering a call). The Agent Certificate will enumerate the Role(s) of the Agent.
Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.
NENA-STA-010, NENA i3 Standard for Next Generation 9-1-1
External References