Agent
In NG9-1-1, an Agent is an authorized person - employee, contractor or volunteer, who has one or more roles, in an Agency. An Agent can also be an automaton in some circumstances (e.g. an IMR answering a call).
In NG9-1-1, an Agent is an authorized person - employee, contractor or volunteer, who has one or more roles, in an Agency. An Agent can also be an automaton in some circumstances (e.g. an IMR answering a call).