Call Handling

From NENA Knowledge Base

Call Handling is a Functional Element concerned with the details of the management of calls. It handles all communication from the caller. It includes the interfaces, devices and applications utilized by the Agents to handle the call.

Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.

NENA-REQ-001, NENA Next Generation 9-1-1 Public Safety Answering Point Requirements