Direct and equal Access

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Direct and equal Access is the ability to TTY calls without relying on an outside relay service or third party services to communicate with individuals with hearing and speech disabilities regardless of how the communication originated.

Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.

NENA-STA-035, NENA Standard Managers Guide to American with Disabilities (ADA) Title II: Direct Access

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