ECC (Emergency Communications Center): Difference between revisions

From NENA Knowledge Base
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(Changed to conform to definition reportedly agreed upon by NENA, APCO and NASNA.)
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The term 'emergency communications center' means a facility that is designated to receive a 9–1–1 request for emergency assistance and perform one or more of the following functions:
A set of call takers operating under common management which receives emergency calls for service and asynchronous event notifications and processes those calls and events according to a specified operational policy.

"(A) Process and analyze 9–1–1 requests for emergency assistance and other gathered information.

"(B) Dispatch appropriate emergency response providers.

"(C) Transfer or exchange 9–1–1 requests for emergency assistance and other gathered information with other emergency communications centers and emergency response providers.

"(D) Analyze any communications received from emergency response providers.

"(E) Support incident command functions.
[[Category:Glossary]]
[[Category:Glossary]]

Revision as of 22:15, 27 August 2019

The term 'emergency communications center' means a facility that is designated to receive a 9–1–1 request for emergency assistance and perform one or more of the following functions:

"(A) Process and analyze 9–1–1 requests for emergency assistance and other gathered information.

"(B) Dispatch appropriate emergency response providers.

"(C) Transfer or exchange 9–1–1 requests for emergency assistance and other gathered information with other emergency communications centers and emergency response providers.

"(D) Analyze any communications received from emergency response providers.

"(E) Support incident command functions.