Forced Disconnect

From NENA Knowledge Base

Forced Disconnect is an inherent capability of E9-1-1 service that prevents a calling station which remains off-hook from indefinitely holding the connection to a PSAP. It allows a PSAP attendant to release a 9-1-1 call connection even though the calling party has not hung up, thereby preventing a tie-up of dedicated 9-1-1 facilities.

Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.

NENA-STA-027, NENA E9-1-1 PSAP Equipment Standards

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