IMR (Interactive Media Response): Difference between revisions
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'''''IMR (Interactive Media Response)''''' is an automated service used to play announcements, record responses, and interact with callers using any or all of audio, video, and text. |
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A technology that allows a computer to interact with humans where a person can see and/or hear computer-generated voice, video, or text and respond by speaking, typing, making gestures on video, or generating DTMF tones on a keypad. |
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{{Related Terms:}} |
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An IMR system performs similar functions as an [[IVR (Interactive Voice Response)]] system but also handles video and text media. |
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'''''IVR (Interactive Voice Response)''''' |
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A technology that allows a computer to interact with humans where a person can hear a computer-generated voice and respond by speaking or generating DTMF tones on a keypad. As an example, a "Ported Number IVR" is a computer system accessible by registered users utilized to identify the Service Provider and 24 X 7 access number for telephone numbers which have been ported or pooled. |
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{{RelevantNENADocs}} |
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'''NENA-STA-010''', NENA i3 Standard for Next Generation 9-1-1 |
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[[Category:Glossary]] |
[[Category:Glossary]] |
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Latest revision as of 18:27, 9 January 2024
IMR (Interactive Media Response) is an automated service used to play announcements, record responses, and interact with callers using any or all of audio, video, and text.
Related Terms:
IVR (Interactive Voice Response)
A technology that allows a computer to interact with humans where a person can hear a computer-generated voice and respond by speaking or generating DTMF tones on a keypad. As an example, a "Ported Number IVR" is a computer system accessible by registered users utilized to identify the Service Provider and 24 X 7 access number for telephone numbers which have been ported or pooled.
Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.
NENA-STA-010, NENA i3 Standard for Next Generation 9-1-1