IMR (Interactive Media Response)

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IMR (Interactive Media Response) is an automated service used to play announcements, record responses, and interact with callers using any or all of audio, video, and text.

Related Terms:

IVR (Interactive Voice Response)

A technology that allows a computer to interact with humans where a person can hear a computer-generated voice and respond by speaking or generating DTMF tones on a keypad. As an example, a "Ported Number IVR" is a computer system accessible by registered users utilized to identify the Service Provider and 24 X 7 access number for telephone numbers which have been ported or pooled.

Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.

NENA-STA-010, NENA i3 Standard for Next Generation 9-1-1

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