IMR (Interactive Media Response): Difference between revisions
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An automated service used to play announcements, record responses and interact with callers using any or all of audio, video and text. |
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A technology that allows a computer to interact with humans where a person can see and/or hear computer-generated voice, video, or text and respond by speaking, typing text, generating DTMF tones on a keypad, or making gestures on video. |
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An IMR system performs similar functions as an [[IVR (Interactive Voice Response)]] system but also handles video and text media. |
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== Relevant NENA Documents == |
== Relevant NENA Documents == |
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Revision as of 14:19, 3 July 2017
An automated service used to play announcements, record responses and interact with callers using any or all of audio, video and text.
Relevant NENA Documents
Detailed Functional and Interface Standards for the NENA i3 Solution