Transfer
A Transfer is a feature which allows the PSAP Telecommunicator to redirect a 9-1-1 call to another location.
Related Terms:
| Transfer Type | Definition |
|---|---|
| Conference Transfer | The capability to bridge a third party onto an existing call.
Also known as: Three-way Calling |
| Fixed Transfer | A service that allows an established 9-1-1 call to be transferred by the PSAP attendant to another PSAP destination (e.g., fire department A). By the operation of a transfer key or a speed dial code, fixed transfer uses the Speed Calling feature of the E9-1-1 tandem office. E9-1-1 calls can also be transferred to non-PSAP locations (e.g., Poison Control Centers). Fixed transfer provides for call transfer to any limited number of destinations. The PSAP attendant determines the desired destination and operates the particular key associated with that destination.[1] |
| Inter-tandem Transfer | The capability of transferring a call over the 9‑1‑1 network from a PSAP served by one 9‑1‑1 tandem to a PSAP served by a different 9‑1‑1 tandem.[2] [3] [4] |
| Manual Transfer | The capability of a PSAP attendant to transfer a 9-1-1 call to another location by manually dialing the destination number or speed dialing code. |
| Selective Transfer | The capability to transfer a 9-1-1 call to a response agency by operation of one of several buttons typically designated as police, fire, and emergency medical; based on the ESN of the caller.[5] |
Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.
- ↑ NENA-STA-027, NENA E9-1-1 PSAP Equipment Standards
- ↑ NENA 02-011, NENA Data Standards for Local Exchange Carriers, ALI Service Providers & 9-1-1 Jurisdictions
- ↑ NENA 03-503, NENA SS7 Guidelines for Wireline and VoIP Emergency Services Gateway Interconnection to 9-1-1 Selective Routers
- ↑ NENA 05-501, NENA Technical Information Document - SS7 Guidelines for MSC to Selective Router Connectivity
- ↑ NENA-STA-010, NENA i3 Standard for Next Generation 9-1-1