Call Handling: Difference between revisions

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Revision as of 12:14, 7 September 2021

Call Handling is a Functional Element concerned with the details of the management of calls. It handles all communication from the caller. It includes the interfaces, devices and applications utilized by the Agents to handle the call.

Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.

NENA-REQ-001, NENA Next Generation 9-1-1 Public Safety Answering Point Requirements

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-A Functional Element concerned with the details of the management of calls. It handles all communication from the caller. It includes the interfaces, devices and applications utilized by the Agents to handle the call.
+'''''Call Handling'''''  is a Functional Element concerned with the details of the management of calls. It handles all communication from the caller. It includes the interfaces, devices and applications utilized by the Agents to handle the call.
+{{RelevantNENADocs}}
-{{RelevantNENADocs}}[http://www.nena.org/?NG911_PSAP_REQ NENA/APCO Next Generation 9-1-1 PSAP Requirements NENA/APCO-REQ-001]
+[https://www.nena.org/page/NG911_PSAP_REQ NENA-REQ-001, NENA Next Generation 9-1-1 Public Safety Answering Point Requirements]
 [[Category:Glossary]]