Call Handling

From NENA Knowledge Base
Revision as of 00:17, 23 October 2020 by MikeVislocky (talk | contribs) (Text replacement - "{{RelevantNENADocs}}" to " {{RelevantNENADocs}}")

A Functional Element concerned with the details of the management of calls. It handles all communication from the caller. It includes the interfaces, devices and applications utilized by the Agents to handle the call.

Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.

NENA/APCO Next Generation 9-1-1 PSAP Requirements NENA/APCO-REQ-001

Retrieved from "https://kb.nena.org/wiki/Call_Handling?oldid=4558"