Call Handling

From NENA Knowledge Base
Revision as of 12:43, 2 March 2018 by MikeVislocky (talk | contribs) (Added definition from approved document.)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

A Functional Element concerned with the details of the management of calls. It handles all communication from the caller. It includes the interfaces, devices and applications utilized by the Agents to handle the call.

Relevant NENA Documents

NENA/APCO Next Generation 9-1-1 PSAP Requirements NENA/APCO-REQ-001

Retrieved from "https://kb.nena.org/wiki/Call_Handling?oldid=3525"