Hard of Hearing

From NENA Knowledge Base


Hard of Hearing refers to those who have some hearing, are able to use it for communication purposes, and who are reasonably comfortable doing so. A hard of hearing person, in audiological terms, may have a mild to moderate hearing loss.

Relevant NENA Documents
Note: To find and download the document, copy the document number (like STA-010) from below and search the NENA Standards and Documents page.

  • NENA-STA-007, NENA Hearing Standards for Public Safety Telecommunicators
  • NENA-REF-003, NENA Text-to-9-1-1 Public Education Plan
  • APCO/NENA ANS 3.105.1-2015, Minimum Training Standard for TTY/TDD Use in the Public Safety Communications Center
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