Hard of Hearing

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Hard of Hearing refers to those who have some hearing, are able to use it for communication purposes, and who are reasonably comfortable doing so. A hard of hearing person, in audiological terms, may have a mild to moderate hearing loss.

Relevant NENA Documents
Note: To find and download the document, copy the document number (like NENA-STA-010) from below and search the NENA Standards and Documents page.

  • NENA-STA-007, NENA Hearing Standards for Public Safety Telecommunicators
  • NENA-REF-003, NENA Text-to-9-1-1 Public Education Plan
  • APCO/NENA ANS 3.105.1-2015, Minimum Training Standard for TTY/TDD Use in the Public Safety Communications Center
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