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Call Handling: Difference between revisions

MikeVUpdated in NENAkb to match MGv24 and added bold & italics term to beginning of definition.
m (Text replacement - "{{RelevantNENADocs}}" to " {{RelevantNENADocs}}")
(MikeVUpdated in NENAkb to match MGv24 and added bold & italics term to beginning of definition.)
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A'''''Call Handling''''' is a Functional Element concerned with the details of the management of calls. It handles all communication from the caller. It includes the interfaces, devices and applications utilized by the Agents to handle the call.
 
{{RelevantNENADocs}}
{{RelevantNENADocs}}[http://www.nena.org/?NG911_PSAP_REQ NENA/APCO Next Generation 9-1-1 PSAP Requirements NENA/APCO-REQ-001]
 
{{RelevantNENADocs}}[httphttps://www.nena.org/?page/NG911_PSAP_REQ NENA/APCO-REQ-001, NENA Next Generation 9-1-1 PSAPPublic RequirementsSafety NENA/APCO-REQ-001Answering Point Requirements]
[[Category:Glossary]]
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